If you're facing issues, we're here for you. Follow the steps below to escalate your concern:
Email us at support@castleguruecom.in or call us at +91 72949 93860 (Mon–Sat, 10 AM to 6 PM).
If your issue remains unresolved, raise a formal ticket via our Help Center with your order ID and concern summary.
Still no resolution? Forward your ticket number to grievance@castleguruecom.in. Our senior desk will respond within 48 working hours.
As a last step, you may contact us via registered post at our legal office address. All such communications are reviewed within 10 business days.
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