Terms and Conditions

Effective Date: January 1, 2025

Welcome to Castleguru Ecom Private Limited. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

1. User Eligibility

You must be at least 18 years old or have parental/guardian permission to use our platform. We reserve the right to suspend or terminate accounts that violate this requirement.

2. Account Registration

• You are responsible for maintaining the confidentiality of your account credentials.
• All information provided must be accurate, complete, and up-to-date.

3. Product Information

• We strive for accuracy in product listings, descriptions, and pricing.
• However, errors may occur. We reserve the right to correct inaccuracies at any time without prior notice.

4. Order Acceptance

Order confirmation does not constitute a binding agreement until your order is shipped. We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or payment issues.

5. Payment & Billing

• Payments are processed through secure third-party gateways.
• We do not store sensitive financial information.
• Suspicious or fraudulent payment behavior may lead to account suspension or investigation.

6. Shipping & Delivery

• Estimated delivery timelines are provided at checkout and are subject to change due to logistics and regional factors.
• We are not liable for delays beyond our control.

7. Returns, Replacements & Cancellations

All return and replacement policies are governed by our Return & Refund Policy. Please review it thoroughly before initiating any return or cancellation request.

8. Intellectual Property

• All trademarks, logos, designs, and content are property of Castleguru Ecom Pvt. Ltd.
• Unauthorized use or duplication is strictly prohibited.

9. User Conduct

• You agree not to misuse the platform for any fraudulent or illegal activities.
• Abuse of the return policy, fake claims, or chargebacks will be legally challenged.

10. Limitation of Liability

Castleguru Ecom Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

11. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Fatehabad District Court, Haryana.

12. Amendments

We reserve the right to amend these terms at any time. Continued use of the platform after updates indicates your acceptance of the revised terms.

13. Contact Us

For any questions, please reach out to:

Email: support@castleguruecom.in
Phone: +91 72949 93860
Address: 39, 3rd floor, Mohmadpur Village, Ram Mandir, New Delhi, Delhi-110066